| |
Customer Service
- What if I need help during the course?
- Depending on your challenge, you have three customer support alternatives, one each for content questions, technical questions, shipping, and bililng questions:
- Content Questions
- If you need assistance understanding course content or about material that is covered in a course, please contact your school.
- Technical Questions
- Please call the Technical Support Hotline at 1-888-213-5124 if you are encountering difficulties such as the following: you're having trouble getting your course to run, graphics are not visible on your screen, your computer crashes while running the course, or you have other system-type problems. Technical Support is ready to assist you Monday through Friday from 8:00 am to 9:00 pm CST; Saturday and Sunday from 8:00 am to 7:00 pm CST.
- Shipping and Billing Questions
- Please call customer support at 1-800-972-2220 if you have questions regarding order shipment or about your bill. Hours are 8:30 am ? 5:00 pm CST.
- What is your refund policy?
- The refund policy varies depending on the conditions of enrollment or purchase:
- Downloadable Software
- Your school must approve refunds for downloadable software.
- Online products Continuing Education and Prelicensing online courses
- Refund will be applied only if not more than one lesson following the course tutorial has been completed. This policy is valid for 12 months from the original date of purchase.
- Exam Prep online products
- These products are non-refundable and expire 90 days from the original date of purchase.
- Is my credit card transaction/sale secure?
- Yes. Secure Socket Layer (SSL) is used to encrypt all of your personal information, including credit card number, name, address, and Social Security Number, so that this information cannot be read as it is transmitted online.
Return to the Top
Technical Support
- How can I obtain Technical Support?
- Please call the Technical Support Hotline at 1-888-213-5124 if you are encountering difficulties such as the following: difficulty in viewing the REcampus website or placing an order, problems loading or viewing your online course or software product, or other system-type problems. Technical Support is ready to assist you Monday through Friday from 8:00 am to 9:00 pm CST; Saturday and Sunday from 8:00 am to 7:00 pm CST.
Return to the Top
System Requirements
- What equipment do I need to view the online courses or install the download/upload courses?
- REcampus courses run on Windows-based PCs. Our online courses require an Internet connection and function best with the Microsoft Internet Explorer browser version 4.0 or greater.
- What if I use AOL as my Internet Service Provider?
- You may still access the Internet using your AOL account. Simply dial-up using your AOL connection, but we recommend minimizing your AOL screen after signed-on to the Internet by clicking the minus sign in the upper right-hand corner of the window. You can then launch Microsoft Internet Explorer by clicking the Start button, selecting programs, then choosing Internet Explorer.
- Is my browser compatible to take your online courses?
- Simply click here to see if your browser is both set up correctly and compatible with REcampus to take an online course. This link can also be found by clicking either the Courses button or the Exam Prep button from the main navigation area. Our online courses require Java, Javascript and cookies to be enabled. Please contact technical support if you need assistance with any adjustments to your browser settings.
Return to the Top
Continuing Education Requirements
- How do I obtain CE credit for completing the course?
- Your REcampus Partner School will provide you with a certificate for your files, and a confirmation of course completion will be sent to your state regulatory agency. Please contact them directly with any questions on their process. Your REcampus Partner School's information can be seen in the Contact Us section of REcampus.
- Does my state require me to sign a statement to get CE credit for this course?
- Some states require that you submit a statement verifying that you have personally completed your online course. If you are seeking certification in one of those states, the statement must be signed and dated by you. To access this form, click on the button marked "Print Completion Affidavit" on the Courses page. Please print the form, sign and date it, and send the original to your school.
- Is there a final exam?
- Your school and state determine this.
- Online Course - Online final exam
- If your school and/or your state require an online final exam the final will automatically appear as an item in the course menu of your online course.
- Online Course - Proctored final exam
- Some states require the final exam be taken in the presence of a proctor. When this is the case, the online course will not show a final exam item in the course menu. You should contact your school when ready to take the final.
- Online Course - No final exam
- If your school and state do not require a final, the course will not have a final exam on your course menu. Your school will be notified of your course completion after you have completed all the Lessons associated with the online course.
- Download/Upload Course - final exam
- Download/upload courses include a final exam. However, not all states require students to take the included final exam to receive credit for the course. Please contact your school to determine if you need to take the final exam.
If a final exam is required, it works like this: After completing all of the lessons in your course (which might include passing all of the Post-Lesson Tests), you can click the Final Exam button. When you finish the final exam you will be informed if you met the passing criteria. If so, then you may begin the Upload process in order to transmit your course completion information to your school.
Return to the Top
Using My Online Course
- What are the content differences between an online course, a download/upload course, and a book-based correspondence course with the same title?
- Online and download/upload course content mirrors exactly what you would find in print correspondence courses, with added enhancements. Each course may include additional examples, more detailed coverage of certain topics, and extra questions to help you learn more effectively. The online and download/upload courses also include a glossary. Like the books used in home study, online and download/upload courses are divided into several individual lessons, each containing a set of up-front learning objectives as well as end-of-lesson reviews.
- Once I register for an online course, can I start it immediately?
- Yes. The online enrollment process includes credit card verification. In under a minute, you are approved to start your desired online course(s). You will receive an email confirmation for your records and you may begin the course immediately following registration or at any time you choose.
- Where do I go on the REcampus website to take an online course?
- Your virtual classroom can be found in the "Your REcampus" section prominently displayed on REcampus. After enrolling in an online course, you will see a button titled "Online Learning". Click this button to access your course(s) at any time. **Please Note** You might need to Log In so that the REcampus system recognizes you. Simply click on Log In Now at the top of the screen from the REcampus home page and enter in the email address you specified during the transaction process.
- Must I complete the online course in one sitting, or can I log off and come back to it later?
- Your online courses are engineered to "remember" where you left off, so you can return to a given section at a later time. We suggest using the navigation buttons, including the EXIT button, provided in the online course so that this feature works properly. The next time you enter your course you will be presented with a textbox asking if you?d like to return to the bookmarked page.
- Does my enrollment expire after a certain period of time?
- You will be able to start the online course at any time during period allowed by your regulatory agency following initial purchase of the course. Most states allow for a 12-month enrollment, however your state may vary. Please refer to your enrollment confirmation letter for your enrollment's availability.
- How do I obtain CE credit for completing the course?
- Your REcampus Partner School will provide you with a certificate for your files, and a confirmation of course completion will be sent to your state regulatory agency. Please contact them directly with any questions on their process. Your REcampus Partner School's information can be seen in the Contact Us section of REcampus.
- Is there a final exam?
- Your school and state determine this.
- Online Course - Online final exam
- If your school and/or your state require an online final exam the final will automatically appear as an item in the course menu of your online course.
- Online Course - Proctored final exam
- Some states require the final exam be taken in the presence of a proctor. When this is the case, the online course will not show a final exam item in the course menu. You should contact your school when ready to take the final.
- Online Course - No final exam
- If your school and state do not require a final, the course will not have a final exam on your course menu. Your school will be notified of your course completion after you have completed all the Lessons associated with the online course.
- Download/Upload Course - final exam
- Download/upload courses include a final exam. However, not all states require students to take the included final exam to receive credit for the course. Please contact your school to determine if you need to take the final exam.
If a final exam is required, it works like this: After completing all of the lessons in your course (which might include passing all of the Post-Lesson Tests), you can click the Final Exam button. When you finish the final exam you will be informed if you met the passing criteria. If so, then you may begin the Upload process in order to transmit your course completion information to your school.
- If I don't pass the final exam on the first try, may I take it again? If so, is there an additional charge to take the exam more than once?
- If an exam is required, you must pass it to get credit for the course. If you do not pass the final exam on the first try, you may take it again at no additional charge. However, if you are a student in the state of California or Florida, you are only permitted to take the exam one time.
Return to the Top
Using My Downloadable Course
- What are the content differences between an online course, a download/upload course, and a book-based correspondence course with the same title?
- Online and download/upload course content mirrors exactly what you would find in our print correspondence courses, and then some. Each course may include additional examples, more detailed coverage of certain topics, and extra questions to help you learn more effectively. The online and download/upload courses also include a glossary. Like the books used in home study, our online and download/upload courses are divided into several individual lessons, each containing a set of up-front learning objectives as well as end-of-lesson reviews.
- Once I purchase a download/upload course, can I start immediately?
- Yes, provided you are using the dedicated computer from which you plan on taking and completing the course. You will need to download the course to just one computer to insure you receive certification of course completion.
- I purchased the download/upload course. Now how do I access it?
- In order to access the course, you must download, install, and launch the course. If you have already downloaded and installed the course, simply click on the file where you saved the downloaded course and begin working. If you have not already downloaded and installed the course, open the PDF file attached to your confirmation email for step-by-step instructions. You will need Adobe Acrobat Reader to read this file. To get a free copy of Acrobat Reader, visit http://www.adobe.com/products/acrobat/readstep2.html.
- How do I start my download/upload course?
- Once you have downloaded and installed the course, you simply return to the file where you saved the course on your PC and double-click it. Or, you can click the Start button, choose Programs, choose SuccessMaster CE and select CE Courses.
After filling out all the fields on the Registration/Log On Screen, you will gain access to the course. **Please Note** All fields must be filled out in order to log on successfully. In the User ID field, we recommend using your Social Security number or any number that can be easily remembered (this field requires a minimum of nine characters). In future study sessions, simply enter your nine-digit ID number and press the Enter key--the remaining information will appear automatically.
Note: this is NOT the same ID# you will need to upload your completed course results. Your upload order ID# can be found in the Registration/Confirmation email you received immediately after purchasing your course.
- Must I complete the download/upload course in one sitting, or can I come back to it later?
- Identical to traditional disk-based software, you can stop working and return to the course as you please. Our download/upload courses "remember" where you left off, so you can return to a given section at a later time. We suggest using the exit button provided in the course window to ensure this feature works properly.
- What is needed to complete a download/upload course?
- The computer-based course contains a required interactive tutorial that will acquaint you with the course, plus course content divided into lessons. Each lesson concludes with a lesson test/post test covering the material you have been studying. Ninety percent accuracy on the lesson test is required to pass. As you successfully complete each lesson, the main menu will identify the completed lessons by changing the circle next to the title from yellow to green. Circles will turn into stars within a module when you pass the requirements of that module. Circles will turn into stars within a lesson when you pass the requirements of the entire lesson by taking the lesson test/post test. **Please Note** Clicking through each screen of the tutorial is required, but the circle symbol next to the tutorial will not turn into a star. Rather, it will turn into a green circle, as it does not contain a lesson/post test.
- Does my enrollment expire after a certain period of time?
- The download/upload courses have no expiration.
- Is there a final exam?
- Download/upload courses include a final exam. However, not all states require students to take the included final exam to receive credit for the course. Please contact your school to determine if you need to take the final exam.
If a final exam is required, it works like this: After completing all of the lessons in your course (which might include passing all of the Post-Lesson Tests), you can click the Final Exam button. When you finish the final exam you will be informed if you met the passing criteria. If so, then you may begin the Upload process in order to transmit your course completion information to your school.
- If I don't pass the final exam on the first try, may I take it again? If so, is there an additional charge to take the exam more than once?
- If your state allows multiple attempts, you may repeat the final as often as you like. There is no additional charge.
Although it is possible to submit results for each course more than once, only the highest score within a pre-defined date range will be passed to your school with a single order ID/course combination.
- I have completed my download/upload course, so how do I upload my results?
- To upload your results, you must have successfully completed all of the lesson exams. The final exam must be completed if required by your state. Verify that all the circles next to each Lesson have turned into stars (except the course tutorial which should be a green circle.) Once they are indeed complete, follow the step-by-step instructions below.
Launch by clicking on Start > Programs > SuccessMaster CE > CBTResultsUpload.
Upon startup, the application will display all course titles installed on your computer.
Select a course from the list to display the names of each student enrolled in that course.
Select your name from the list (Only one name can be selected. Usually, only one name will be displayed, but it's possible for more than one student to be registered for course on a single computer, as is the case in a computer lab setting).
Finally, enter your valid order ID. (The order ID is included in the order confirmation email sent directly to you at the time of purchase. You may also contact your school if you did not save the email with this information.)
IMPORTANT: Results cannot be uploaded unless your computer is logged on to the Internet and you have provided a valid Order ID#. Your Order ID# can be found in the Registration/Confirmation email you received immediately after purchasing your course.
Upon successful submission, you will receive an email confirming the upload.
Your school will review your results and will notify you if you have satisfied requirements for your certification.
- The application keeps telling that it can't find an active Internet connection. What does this mean?
- Before uploading your results, your computer needs to be "logged on" to the Internet either through a standard dial-up connection or via a Network/LAN connection. If you do not have Internet access, you must obtain it through an Internet Service Provider (ISP) prior to uploading your results.
- I'm logged on to the Internet, but the application keeps telling me that it can't find an active connection. What should I do?
- The application determines whether you have an active Internet connection. It's possible that the website could be temporarily unavailable. Try waiting a short while to see if the problem ceases. If the application continues to tell you that an active Internet connection does not exist, contact Technical Support at 1-888-213-5124.
- Do I need a disk to send my results to my school?
- No disks are needed for online or download/upload courses. Your results are uploaded via the Internet by using the CE Course Upload Utility.
- How do I obtain CE credit for completing the course?
- Your REcampus Partner School will provide you with a certificate for your files, and a confirmation of course completion will be sent to your state regulatory agency. Please contact them directly with any questions on their process. Your REcampus Partner School's information can be seen in the Contact Us section of REcampus.
Return to the Top |
